Frequently Asked Questions (FAQ)

FREQUENTLY ASKED QUESTIONS (FAQ)

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, Amex), Google Pay, Apple Pay, and PayPal for a quick and secure checkout.

How much is delivery?

Standard Delivery is FREE on all orders over £30. A flat rate of £3.99 applies to all orders below £30.

How can I track my order?

Visit our dedicated Track My Order page [LINK TO PAGE] and enter your tracking number (emailed 3-5 business days after purchase).

What should I do if my package is delayed or lost?

If your package is significantly delayed or you believe it is lost, please contact us at support@morleyn.com. Our team will contact the carrier and help you resolve the issue as quickly as possible.

What should I do if my item arrives damaged or faulty?

CRITICAL: If your item arrives damaged, please contact us immediately at support@morleyn.com. You must include photos of the damaged item AND the shipping box/packaging to help us file a claim with the carrier and resolve your issue.

Can I return my item?

Yes. We offer a 30-Day Money Back Guarantee on all non-sale items. Please email us at support@morleyn.com to initiate the return process and receive further instructions.

Can I cancel my order?

We work to process orders quickly. Please contact us via email (support@morleyn.com) as soon as possible. We cannot guarantee cancellation once the order has been processed for fulfillment.

How can I contact customer service?

You can reach our support team by email at support@morleyn.com. We aim to respond to all inquiries within 24 hours (usually much faster).